Complaints Policy

At Consolidation Direct we do our very best to provide you with quality comparisons and information, and in making sure all that information is up to date and accurate. We also work hard to ensure we maintain compliance with FCA requirements, alongside our website and privacy standards.

Whilst we hope you have no reason to complain, should you wish to get in contact you can email us on: [email protected] or write to us at the address below:

Sunstone Finance Ltd
1st Floor Block C
The Wharf
Manchester Road
BB11 1JG

Once we have received your complaint, we will aim to acknowledge receipt within 3 working days and to resolve your complaint as quickly as possible with clear expectations and a final response no later than 8 weeks.

If you would like to make a complaint about the products, practices or services offered by a company listed on, you may need to contact the company directly as we are not involved in the provision of the products and services featured.

As a business authorised and regulated by the FCA, if you feel your complaint has not been resolved to your satisfaction, you may wish to refer your complaint to an independent Alternative Dispute Resolution service (ADR).

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients.

For full information and contact details of the Financial Ombudsman Service (FOS) click here.

For information on the Financial Services Compensation Service (FSCS) click here.